Failure to arrive on a course is not a cancellation. If you fail to show up for a course that you are booked on to without informing us, you remain liable for 100% of the course fee. If you are only able to attend part of the course no refund can be given.
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the contract, for the purchase of a place on a course within a period of 7 working days from the application date (a ‘cooling off’ period) and receive a full refund. However, we regret that we cannot accept a cancellation of contract or make a refund if you have accessed any online materials or you cancel a place less than 7 days before the course is due to start, as conference costs would have been incurred on your behalf.
For cancellations made 14 days or less from the course date, 100% of the course fee will be retained.
For cancellations made between 30 to 15 days from the course date, 50% of course fee (or at least £50) will be retained.
For cancellations made more than 30 days from the course date, we will refund you the entire course fee minus a £50 administration charge.
Prior to the event, if you are unable to attend for any reason, you may change the name of the delegate free of charge, so that someone can attend in your place. Please be advised that if we have already prepared all the course material prior to this, we do not guarantee that we can reprint all/part of the material to include the name of the new delegate.
In the event of sickness or special circumstances that prevent you from attending, delegates remain fully liable for the course fees. However, if you notify us at least 14 days prior to the course, we will try to book you onto another course so that you don’t miss out on the training opportunity. This is subject to availability and will incur a £50 administrative charge for the transfer. We promise to do our best under the constraints we have to work with leading up to a course.
Limitation of Liability
In the unlikely event that an event is postponed or cancelled, the liability of LDS Education (Event management company trading as Uralensis Inov8 Ltd) shall be limited to a full refund of the fee paid for that particular event.
LDS Education (Event management company trading as Uralensis Inov8 Ltd) shall not be held responsible in the unlikely event a session is canceled/rescheduled if the speaker cannot attend due to adverse weather conditions, ill health or circumstances otherwise unforeseen. LDS Education (Event management company trading as Uralensis Inov8 Ltd) shall make every effort possible to reschedule the session in these situations, but delegates will not be entitled to any refund if such situation arose.